wiki:SupportNotes

Version 10 (modified by joshuadf, 9 years ago) (diff)

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UW Eprocurement

I'd be happy to help if you need any technical information on the options.

Accessing Eprocurement

  • Go to

http://www.washington.edu/admin/stores/eprocurement/

  • Click the "Access Eprocurement" graphic
  • Log in using your UWNetID
  • Click Requisition (on the left under Create),
  • Give it a Title; if any item will be >$2000,

click "Yes" on the "Are any items equipment?"

Dell EQuote

  • Click next, then on "Dell Catalogs"
  • Click on the "Buy from Supplier" button.
  • Note: the "SMART BUY BUNDLES" it shows on that

first page are almost always the best deals, but only offer a limited selection. You can get back to that page by clicking on "Products" at the top.

  • After adding things, click "My Cart" in the

top left and there is a "Save as E-quote" link. Fill the form and Dell will send an email to the address you specify. I think [dept budget person] needs only the Equote number and email, with name and total amount to verify.

  • FYI, you can make discounted personal purchases at

http://www.dell.com/huskies

Deliveries

Phone number (G-520 office) is

206 543-9207

Our address:

1959 NE Pacific St
HSB G-520
Seattle, WA 98195

Warranty and Support information

To get information about a system,

Apple

Dell

  • Put in the service tag and click "Go", and it will take you to a page with useful things like System Documentation, Original System Configuration, Service Contracts & Warranties, and Drivers.

If there's a problem, you can contact Dell through email (Navbar->Contact Us->Higher Education->Technical Support->E-mail Product Support). Tell them in detail all the steps you have taken to save correspondence time; if it's a part you can replace yourself be sure to mention that no on-site tech is needed. If you really want to call Dell Support, the number is 1-800-274-7799 x 48335. Parts instructions are also available at http://warrantypartsdirect.dell.com/us/Program/index.asp (186569/85551).

http://www.dhl-usa.com has online pickup scheduling for returns, or you can call 1-800-225-5345 (1-800-CALL-DHL). For shipping not covered by Dell, you may also use the UW UPS website.

Packing Material Disposal

Please consolidate all flattened cardboard into one stack at the intersection between H and G wings. The Green Recycle bins are only intended for paper recycling and small flattened boxes, not large stacks of cardboard.

There is a huge bag for peanut recycling in F-wing on the 5th floor. The other stuff can go in or next to your garbage cans. You can look here if you have any more questions (rules change periodically): http://www.washington.edu/facilities/transportation/recyclingandsolidwaste/

UW Support Reps

You can always ask techsupport@u for more current or alternate information.

If you need to contact a campus Dell rep (current August 2007):

---------------------------------------------------------------------------------------------------------------------
Jennifer Clark| Major Account Manager | Higher Education | Dell Inc.
206-579-2639 office/cell | jennifer_clark@dell.com
---------------------------------------------------------------------------------------------------------------------
Lee Maxfield| Inside Sales Representative| Higher Education | Dell Inc.
800-274-7799 x7264313 office | 512.283.0857 fax | lee_maxfield@dell.com
---------------------------------------------------------------------------------------------------------------------
Michael Clegg| Enterprise Consultant| Higher Education | Dell Inc.
360-954-5227office | 360-637-0019 cell| michael_clegg@dell.com
---------------------------------------------------------------------------------------------------------------------
Juan Mago| Technical Sales Rep| Higher Education | Dell Inc.
800-274-7799 x7283335 office| 512-283-0857 fax| juan_mago@dell.com
---------------------------------------------------------------------------------------------------------------------
Brice Dubosq| Software and Peripherals Rep| Higher Education | Dell Inc.
| 800-901-3355 ext 79-57052 Office | Fax | 800-365-5329 PO Fax | Brice_Dubosq@dell.com
---------------------------------------------------------------------------------------------------------------------
Bob Menken| Printer Consultant| Higher Education | Dell Inc.
805-701-0647 Office /Mobile | Robert_Menken@dell.com
---------------------------------------------------------------------------------------------------------------------
Malinda Trevino | Customer Service Representative | Higher Education | Dell Inc.
800-571-3355 ext 73-67007 Office | Malinda_Trevino@dell.com
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  Ryan Connors
  Silicon Mechanics, Inc.
   www.siliconmechanics.com
   ryan.connors@siliconmechanics.com
   V: (866) 352-1173  x138 toll free
   V: (425) 420-1288  direct
   F: (425) 424-9999

UW Technology Support

Any problems such as network or wireless outage should be reported to help@u. There are also some specific mailing lists you may want to check listed at http://www.washington.edu/computing/support/

DNS and IP address requests are handled by C&C's Customer Care Center. Please send requests to customercare@u.