Changes between Version 10 and Version 11 of SupportNotes


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Timestamp:
04/08/11 15:29:40 (7 years ago)
Author:
joshuadf
Comment:

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  • SupportNotes

    v10 v11  
    1 == UW Eprocurement == 
     1= Computer Support Notes = 
    22 
    3 I'd be happy to help if you need any technical 
    4 information on the options.  
     3== UW IT Support == 
    54 
    6 === Accessing Eprocurement === 
    7  
    8 * Go to  
    9 http://www.washington.edu/admin/stores/eprocurement/ 
    10  
    11 * Click the "Access Eprocurement" graphic 
    12  
    13 * Log in using your UWNetID  
    14  
    15 * Click Requisition (on the left under Create),  
    16  
    17 * Give it a Title; if any item will be >$2000, 
    18 click "Yes" on the "Are any items equipment?" 
    19  
    20 === Dell EQuote === 
    21  
    22 * Click next, then on "Dell Catalogs" 
    23  
    24 * Click on the "Buy from Supplier" button. 
    25  
    26 * Note: the "SMART BUY BUNDLES" it shows on that 
    27 first page are almost always the best deals, but 
    28 only offer a limited selection. You can get back  
    29 to that page by clicking on "Products" at the top. 
    30  
    31 * After adding things, click "My Cart" in the 
    32 top left and there is a "Save as E-quote" link. 
    33 Fill the form and Dell will send an email to the 
    34 address you specify. I think [dept budget person]  
    35 needs only the Equote number and email, with name  
    36 and total amount to verify. 
    37  
    38 * FYI, you can make discounted personal purchases at 
    39 http://www.dell.com/huskies  
     5Any problems such as network or wireless outage should be reported to `help@u`. There are also some specific mailing lists you may want to check listed at http://www.washington.edu/itconnect/support/  DNS and IP address requests are also handled by `help@u`. 
    406 
    417== Deliveries == 
     
    4410206 543-9207 
    4511}}} 
    46 Our address: 
     12Our shipping address: 
    4713{{{ 
    48141959 NE Pacific St 
     
    5218 
    5319 
     20== UW Eprocurement == 
     21 
     22I'd be happy to help if you need any technical 
     23information on the options.  
     24 
     25* Go to  
     26http://f2.washington.edu/fm/ps/ecommerce/eprocurement 
     27 
     28* Click the "Access Eprocurement" graphic 
     29 
     30* Log in using your UWNetID  
     31 
     32* Search for a vendor (i.e., Dell) or click on a name (i.e., CDW).  
     33 
     34* Click "BUY FROM SUPPLIER" to get UW pricing.  
     35  * To order most items you need a procard or to create an equote (see below) 
     36  * You can directly download a few items such as Office or Windows via special links on the CDW/UW homepage. Note that newer versions of Office for Windows and Windows itself require using either a Key Management Server (KMS) or a Multiple Activation Key (MAK) and the UW KMS server is only available from on campus. Also they "activate" regularly, at least every 180 days, not just at install.  
     37 
     38You should use the "Campus Desktop" one since it's really "institutionally owned devices", but there's a big caveat:  
     39 
     40=== Dell EQuote === 
     41 
     42* Search for "Dell" in Eprocurement and click "BUY FROM SUPPLIER" 
     43 
     44* Note: the systems shown on that first page are almost always the best deals, but only offer a limited selection. You can get back to that page by clicking on "Products" at the top. 
     45 
     46* After adding items, click "My Cart" in the top left and there is a "Save as E-quote" link. Fill the form and Dell will send an email to the address you specify. Our dept budget person need only the Equote number and email, with approval for budget number and total amount. 
     47 
     48* FYI, you can make discounted personal purchases at 
     49http://www.dell.com/huskies  
     50 
     51 
    5452== Warranty and Support information == 
    5553 
    56 To get information about a system,  
     54With your serial number or service tag, you can get warranty information from: 
    5755 
    58  * Get the Serial field (aka Service Tag) from the [http://sig.biostr.washington.edu/local/inventory.html SIG Inventory Database] 
     56 * http://support.dell.com 
     57 * https://selfsolve.apple.com/ 
    5958 
    60 === Apple === 
     59Call them or the [http://www.washington.edu/itconnect/wares/fixing.html Computer Maintenance Group] for repairs. 
    6160 
    62  * Go to http://www.apple.com/support/oss/ and paste in your serial. Call the Apple Store for repairs. 
     61There is also http://premiersupport.dell.com/ (if you don't have a login, create one and choose "IT Professional"). If there's a problem, you can contact Dell through email (Navbar->Contact Us->Higher Education->Technical Support->E-mail Product Support). Tell them in detail all the steps you have taken to save correspondence time; if it's a part you can replace yourself be sure to mention that no on-site tech is needed. If you really want to call Dell Support, the number is 1-800-274-7799 x 48335. 
    6362 
    64 === Dell === 
    65  
    66  * Go to http://premiersupport.dell.com/ (if you don't have a login, create one and choose "IT Professional"). 
    67  
    68  * Put in the service tag and click "Go", and it will take you to a page with useful things like '''System Documentation''', '''Original System Configuration''', '''Service Contracts & Warranties''', and '''Drivers'''. 
    69  
    70 If there's a problem, you can contact Dell through email (Navbar->Contact Us->Higher Education->Technical Support->E-mail Product Support). Tell them in detail all the steps you have taken to save correspondence time; if it's a part you can replace yourself be sure to mention that no on-site tech is needed. If you really want to call Dell Support, the number is 1-800-274-7799 x 48335. Parts instructions are also available at http://warrantypartsdirect.dell.com/us/Program/index.asp (186569/85551). 
    71  
    72 http://www.dhl-usa.com has online pickup scheduling for returns, or you 
    73 can call 1-800-225-5345 (1-800-CALL-DHL).  
     63http://www.dhl-usa.com has online pickup scheduling for returns, or you can call 1-800-225-5345 (1-800-CALL-DHL).  
    7464For shipping not covered by Dell, you may also use the [https://www.campusship.ups.com/login/uw UW UPS website]. 
    7565 
     
    8676You can always ask [http://mailman2.u.washington.edu/mailman/listinfo/techsupport techsupport@u] for more current or alternate information. 
    8777 
    88 If you need to contact a campus Dell rep (current August 2007): 
     78If you need to contact a campus reps (current April 2010): 
    8979{{{ 
    90 --------------------------------------------------------------------------------------------------------------------- 
    91 Jennifer Clark| Major Account Manager | Higher Education | Dell Inc. 
    92 206-579-2639 office/cell | jennifer_clark@dell.com 
    93 --------------------------------------------------------------------------------------------------------------------- 
    94 Lee Maxfield| Inside Sales Representative| Higher Education | Dell Inc. 
    95 800-274-7799 x7264313 office | 512.283.0857 fax | lee_maxfield@dell.com 
    96 --------------------------------------------------------------------------------------------------------------------- 
    97 Michael Clegg| Enterprise Consultant| Higher Education | Dell Inc. 
    98 360-954-5227office | 360-637-0019 cell| michael_clegg@dell.com 
    99 --------------------------------------------------------------------------------------------------------------------- 
    100 Juan Mago| Technical Sales Rep| Higher Education | Dell Inc. 
    101 800-274-7799 x7283335 office| 512-283-0857 fax| juan_mago@dell.com 
    102 --------------------------------------------------------------------------------------------------------------------- 
    103 Brice Dubosq| Software and Peripherals Rep| Higher Education | Dell Inc. 
    104 | 800-901-3355 ext 79-57052 Office | Fax | 800-365-5329 PO Fax | Brice_Dubosq@dell.com 
    105 --------------------------------------------------------------------------------------------------------------------- 
    106 Bob Menken| Printer Consultant| Higher Education | Dell Inc. 
    107 805-701-0647 Office /Mobile | Robert_Menken@dell.com 
    108 --------------------------------------------------------------------------------------------------------------------- 
    109 Malinda Trevino | Customer Service Representative | Higher Education | Dell Inc. 
    110 800-571-3355 ext 73-67007 Office | Malinda_Trevino@dell.com 
    111 --------------------------------------------------------------------------------------------------------------------- 
     80Dee Dee Ramirez (DeeDee_Ramirez@Dell.com) 
     81 
     82UW@cdwg.com 
     83Jason Schwartz 
     84Direct Phone: (312) 705-9068 | Toll Free: (866) 339-7098 
     85 
     86Jeff Mahaffa, Lenovo USA 
     87Ph: 425.432.4019 
     88E:  jmahaffa@lenovo.com 
     89 
     90Scott Komine, Office Depot 
     91<Scott.komine@OfficeDepot.com> 
     92 
     93Iron Mountain 
     94http://techmall.dis.wa.gov/masterContracts/mediaStorage.aspx 
    11295}}} 
    11396 
    11497{{{ 
    115   Ryan Connors 
    116   Silicon Mechanics, Inc. 
    117    www.siliconmechanics.com 
    11898   ryan.connors@siliconmechanics.com 
    11999   V: (866) 352-1173  x138 toll free 
    120100   V: (425) 420-1288  direct 
    121    F: (425) 424-9999 
    122101}}} 
    123102 
    124103 
    125 == UW Technology Support == 
    126  
    127 Any problems such as network or wireless outage should be reported  
    128 to `help@u`. There are also some specific mailing lists you may want 
    129 to check listed at http://www.washington.edu/computing/support/ 
    130  
    131 DNS and IP address requests are handled by C&C's Customer Care Center. 
    132 Please send requests to `customercare@u`.