Deliveries
Our phone (I-146 office) is
206 543-9207
Our address:
1959 NE Pacific St HSB I-146 Seattle, WA 98195
Access code is 5412*
To get information about a system,
- Get the Service Tag from the Serial field of the SIG Inventory Database
Apple
- Go to http://www.apple.com/support/oss/ and paste in your serial.
Dell
- Go to http://premiersupport.dell.com/ (if you don't have a login, create one and choose "IT Professional").
- Put in the service tag and click "Go", and it will take you to a page with useful things like System Documentation, Original System Configuration, Service Contracts & Warranties, and Drivers.
If there's a problem, you can contact Dell through email (Navbar->Contact Us->Higher Education->Technical Support->E-mail Product Support). Tell them in detail all the steps you have taken to save correspondence time; if it's a part you can replace yourself be sure to mention that no on-site tech is needed. If you really want to call Dell Support, the number is 1-800-274-7799 x 48335. Parts instructions are also available at http://warrantypartsdirect.dell.com/us/Program/index.asp (186569/85551).
http://www.dhl-usa.com has online pickup scheduling for returns, or you can call 1-800-225-5345 (1-800-CALL-DHL). For shipping not covered by Dell, you may also use the UW UPS website.
UW Eprocurement
I'd be happy to help if you need any technical information on the options.
Accessing Eprocurement
* Go to http://www.washington.edu/admin/stores/eprocurement/
* Click the "Access Eprocurement" graphic
* Log in using your UWNetID
* Click Requisition (on the left under Create),
* Give it a Title; if any item will be >$2000, click "Yes" on the "Are any items equipment?"
Dell EQuote
* Click next, then on "Dell Catalogs"
* Click on the "Buy from Supplier" button.
* Note: the "SMART BUY BUNDLES" it shows on that first page are almost always the best deals, but only offer a limited selection. You can get back to that page by clicking on "Products" at the top.
* After adding things, click "My Cart" in the top left and there is a "Save as E-quote" link. Fill the form and Dell will send an email to the address you specify. I think [dept budget person] needs only the Equote number and email, with name and total amount to verify.
UW Support Reps
You can always ask techsupport@u for more current or alternate information.
If you need to contact a campus Dell rep (current August 2007):
--------------------------------------------------------------------------------------------------------------------- Jennifer Clark| Major Account Manager | Higher Education | Dell Inc. 206-579-2639 office/cell | jennifer_clark@dell.com --------------------------------------------------------------------------------------------------------------------- Lee Maxfield| Inside Sales Representative| Higher Education | Dell Inc. 800-274-7799 x7264313 office | 512.283.0857 fax | lee_maxfield@dell.com --------------------------------------------------------------------------------------------------------------------- Michael Clegg| Enterprise Consultant| Higher Education | Dell Inc. 360-954-5227office | 360-637-0019 cell| michael_clegg@dell.com --------------------------------------------------------------------------------------------------------------------- Juan Mago| Technical Sales Rep| Higher Education | Dell Inc. 800-274-7799 x7283335 office| 512-283-0857 fax| juan_mago@dell.com --------------------------------------------------------------------------------------------------------------------- Brice Dubosq| Software and Peripherals Rep| Higher Education | Dell Inc. | 800-901-3355 ext 79-57052 Office | Fax | 800-365-5329 PO Fax | Brice_Dubosq@dell.com --------------------------------------------------------------------------------------------------------------------- Bob Menken| Printer Consultant| Higher Education | Dell Inc. 805-701-0647 Office /Mobile | Robert_Menken@dell.com --------------------------------------------------------------------------------------------------------------------- Malinda Trevino | Customer Service Representative | Higher Education | Dell Inc. 800-571-3355 ext 73-67007 Office | Malinda_Trevino@dell.com ---------------------------------------------------------------------------------------------------------------------
Ryan Connors Silicon Mechanics, Inc. www.siliconmechanics.com ryan.connors@siliconmechanics.com V: (866) 352-1173 x138 toll free V: (425) 420-1288 direct F: (425) 424-9999
UW Technology Support
Any problems such as network or wireless outage should be reported to help@u. There are also some specific mailing lists you may want to check listed at http://www.washington.edu/computing/support/
DNS and IP requests are now being handled by C&C's Customer Care Center. Please send requests to customercare@u.
