UW Eprocurement
I'd be happy to help if you need any technical information on the options.
Accessing Eprocurement
* Go to http://www.washington.edu/admin/stores/eprocurement/
* Click the "Access Eprocurement" graphic
* Log in using your UWNetID
* Click Requisition (on the left under Create),
* Give it a Title; if any item will be >$2000, click "Yes" on the "Are any items equipment?"
Dell EQuote
* Click next, then on "Dell Catalogs"
* Click on the "Buy from Supplier" button.
* Note: the "SMART BUY BUNDLES" it shows on that first page are almost always the best deals, but only offer a limited selection. You can get back to that page by clicking on "Products" at the top.
* After adding things, click "My Cart" in the top left and there is a "Save as E-quote" link. Fill the form and Dell will send an email to the address you specify. I think [dept budget person] needs only the Equote number and email, with name and total amount to verify.
* FYI, you can make discounted personal purchases at http://www.dell.com/huskies
Deliveries
Phone number (G-520 office) is
206 543-9207
Our address:
1959 NE Pacific St HSB G-520 Seattle, WA 98195
Warranty and Support information
To get information about a system,
- Get the Serial field (aka Service Tag) from the SIG Inventory Database
Apple
- Go to http://www.apple.com/support/oss/ and paste in your serial. Call the Apple Store for repairs.
Dell
- Go to http://premiersupport.dell.com/ (if you don't have a login, create one and choose "IT Professional").
- Put in the service tag and click "Go", and it will take you to a page with useful things like System Documentation, Original System Configuration, Service Contracts & Warranties, and Drivers.
If there's a problem, you can contact Dell through email (Navbar->Contact Us->Higher Education->Technical Support->E-mail Product Support). Tell them in detail all the steps you have taken to save correspondence time; if it's a part you can replace yourself be sure to mention that no on-site tech is needed. If you really want to call Dell Support, the number is 1-800-274-7799 x 48335. Parts instructions are also available at http://warrantypartsdirect.dell.com/us/Program/index.asp (186569/85551).
http://www.dhl-usa.com has online pickup scheduling for returns, or you can call 1-800-225-5345 (1-800-CALL-DHL). For shipping not covered by Dell, you may also use the UW UPS website.
Packing Material Disposal
Please consolidate all flattened cardboard into one stack at the intersection between H and G wings. The Green Recycle bins are only intended for paper recycling and small flattened boxes, not large stacks of cardboard.
There is a huge bag for peanut recycling in F-wing on the 5th floor. The other stuff can go in or next to your garbage cans. You can look here if you have any more questions (rules change periodically): http://www.washington.edu/facilities/transportation/recyclingandsolidwaste/
UW Support Reps
You can always ask techsupport@u for more current or alternate information.
If you need to contact a campus Dell rep (current August 2007):
--------------------------------------------------------------------------------------------------------------------- Jennifer Clark| Major Account Manager | Higher Education | Dell Inc. 206-579-2639 office/cell | jennifer_clark@dell.com --------------------------------------------------------------------------------------------------------------------- Lee Maxfield| Inside Sales Representative| Higher Education | Dell Inc. 800-274-7799 x7264313 office | 512.283.0857 fax | lee_maxfield@dell.com --------------------------------------------------------------------------------------------------------------------- Michael Clegg| Enterprise Consultant| Higher Education | Dell Inc. 360-954-5227office | 360-637-0019 cell| michael_clegg@dell.com --------------------------------------------------------------------------------------------------------------------- Juan Mago| Technical Sales Rep| Higher Education | Dell Inc. 800-274-7799 x7283335 office| 512-283-0857 fax| juan_mago@dell.com --------------------------------------------------------------------------------------------------------------------- Brice Dubosq| Software and Peripherals Rep| Higher Education | Dell Inc. | 800-901-3355 ext 79-57052 Office | Fax | 800-365-5329 PO Fax | Brice_Dubosq@dell.com --------------------------------------------------------------------------------------------------------------------- Bob Menken| Printer Consultant| Higher Education | Dell Inc. 805-701-0647 Office /Mobile | Robert_Menken@dell.com --------------------------------------------------------------------------------------------------------------------- Malinda Trevino | Customer Service Representative | Higher Education | Dell Inc. 800-571-3355 ext 73-67007 Office | Malinda_Trevino@dell.com ---------------------------------------------------------------------------------------------------------------------
Ryan Connors Silicon Mechanics, Inc. www.siliconmechanics.com ryan.connors@siliconmechanics.com V: (866) 352-1173 x138 toll free V: (425) 420-1288 direct F: (425) 424-9999
UW Technology Support
Any problems such as network or wireless outage should be reported to help@u. There are also some specific mailing lists you may want to check listed at http://www.washington.edu/computing/support/
DNS and IP address requests are handled by C&C's Customer Care Center. Please send requests to customercare@u.
