wiki:DellStuff

Version 9 (modified by joshuadf, 11 years ago) (diff)

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To get information about a system,

  • Put in the service tag and click "Go", and it will take you to a page with useful things like System Documentation, Original System Configuration, Service Contracts & Warranties, and Drivers.

If there's a problem, you can contact Dell through email (Navbar->Contact Us->Higher Education->Technical Support->E-mail Product Support). Tell them in detail all the steps you have taken to save correspondence time; if it's a part you can replace yourself be sure to mention that no on-site tech is needed. If you really want to call Dell Support, the number is 1-800-274-7799 x 48335. Parts instructions are also available at http://warrantypartsdirect.dell.com/us/Program/index.asp (186569/85551).

http://www.dhl-usa.com has online pickup scheduling for returns, or you can call 1-800-225-5345 (1-800-CALL-DHL). For shipping not covered by Dell, you may also use the UW UPS website.

Our phone (G-514) is

206 543-9207

Our address:

1959 NE Pacific St.
HSB I-146
Seattle, WA 98195

Access code is 5412*

If you need to contact a campus Dell rep (current August 2007):

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Jennifer Clark| Major Account Manager | Higher Education | Dell Inc.
206-579-2639 office/cell | jennifer_clark@dell.com
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Lee Maxfield| Inside Sales Representative| Higher Education | Dell Inc.
800-274-7799 x7264313 office | 512.283.0857 fax | lee_maxfield@dell.com
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Michael Clegg| Enterprise Consultant| Higher Education | Dell Inc.
360-954-5227office | 360-637-0019 cell| michael_clegg@dell.com
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Juan Mago| Technical Sales Rep| Higher Education | Dell Inc.
800-274-7799 x7283335 office| 512-283-0857 fax| juan_mago@dell.com
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Brice Dubosq| Software and Peripherals Rep| Higher Education | Dell Inc.
| 800-901-3355 ext 79-57052 Office | Fax | 800-365-5329 PO Fax | Brice_Dubosq@dell.com
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Bob Menken| Printer Consultant| Higher Education | Dell Inc.
805-701-0647 Office /Mobile | Robert_Menken@dell.com
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Malinda Trevino | Customer Service Representative | Higher Education | Dell Inc.
800-571-3355 ext 73-67007 Office | Malinda_Trevino@dell.com
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