To get information about a system, * Get the Service Tag from the Serial field of the [http://sig.biostr.washington.edu/local/inventory.html SIG Inventory Database] * Go to http://premiersupport.dell.com/ (if you don't have a login, create one and choose "IT Professional"). * Put in the service tag and click "Go", and it will take you to a page with useful things like '''System Documentation''', '''Original System Configuration''', '''Service Contracts & Warranties''', and '''Drivers'''. If there's a problem, you can contact Dell through email (Navbar->Contact Us->Higher Education->Technical Support->E-mail Product Support). Tell them in detail all the steps you have taken to save correspondence time; if it's a part you can replace yourself be sure to mention that no on-site tech is needed. If you really want to call Dell Support, the number is 1-800-274-7799 x 48335. Parts instructions are also available at http://warrantypartsdirect.dell.com/us/Program/index.asp (186569/85551). http://www.dhl-usa.com has online pickup scheduling for returns, or you can call 1-800-225-5345 (1-800-CALL-DHL). For shipping not covered by Dell, you may also use the [https://www.campusship.ups.com/login/uw UW UPS website]. Our phone (G-514) is {{{ 206 543-9207 }}} Our address: {{{ 1959 NE Pacific St. HSB I-146 Seattle, WA 98195 }}} Access code is 5412* If you need to contact a campus Dell rep (current August 2007): {{{ --------------------------------------------------------------------------------------------------------------------- Jennifer Clark| Major Account Manager | Higher Education | Dell Inc. 206-579-2639 office/cell | jennifer_clark@dell.com --------------------------------------------------------------------------------------------------------------------- Lee Maxfield| Inside Sales Representative| Higher Education | Dell Inc. 800-274-7799 x7264313 office | 512.283.0857 fax | lee_maxfield@dell.com --------------------------------------------------------------------------------------------------------------------- Michael Clegg| Enterprise Consultant| Higher Education | Dell Inc. 360-954-5227office | 360-637-0019 cell| michael_clegg@dell.com --------------------------------------------------------------------------------------------------------------------- Juan Mago| Technical Sales Rep| Higher Education | Dell Inc. 800-274-7799 x7283335 office| 512-283-0857 fax| juan_mago@dell.com --------------------------------------------------------------------------------------------------------------------- Brice Dubosq| Software and Peripherals Rep| Higher Education | Dell Inc. | 800-901-3355 ext 79-57052 Office | Fax | 800-365-5329 PO Fax | Brice_Dubosq@dell.com --------------------------------------------------------------------------------------------------------------------- Bob Menken| Printer Consultant| Higher Education | Dell Inc. 805-701-0647 Office /Mobile | Robert_Menken@dell.com --------------------------------------------------------------------------------------------------------------------- Malinda Trevino | Customer Service Representative | Higher Education | Dell Inc. 800-571-3355 ext 73-67007 Office | Malinda_Trevino@dell.com --------------------------------------------------------------------------------------------------------------------- }}}